People Process Development In Medical Laboratory Industry

Laboratory billing from the medical processing industry is one of the most complex areas. The reason is that each year, laboratory billing gets more and more complicated because of the ongoing changes in the field which includes payer practices, predicted challenges related to Accountable Care Organizations (ACO) as well as improving compliance specifications. Together with the continuous aging population and improved diagnostic testing, laboratory billing faces increasing billing volumes as well and so, the load of billing information every once in awhile. The way labs manage this usually is by employing billing representatives but in the end raises fees together with the transforming landscape from the prior solutions. In addition, while not all representatives might be good, there will still be inaccuracies seen within the billing practices causing less improvement on billing and receivable performance and highly influencing the so-called people process.



Ideal automation is the vital thing in enhancing this not just through Laboratory Information Management Systems (LIMS) solely but also with the help of adaptive case management solutions incorporated with LIMS and billing systems to finally minimize charges, boost medical billing accuracy with the retained automation, boost cash collections and ensure consent all throughout. Because of adaptive case management, this automates and optimizes the people process that is related to unpredictable, repeatable back-office work managed in medical billing.



Another great solution is through integration with SharePoint. While SharePoint helps in business management and offers customers and business partners the flexible and scalable framework in assembling production case management solutions, this can also happen in establishing the functions in medical laboratories. The incorporated capture and storage feature for instance enables to leverage the SharePoint foundation at no extra charge while still giving documents their useful capabilities. Consequently, this delivers cost-effective and lean framework for the best return of investment yet the lowest TCO for any workflow or business process management solution.



One example of a workflow that integrates with SharePoint for people process solutions together with LIMS is e5 Workflow. According to studies, this is among those that have been applied by the Regional Medical Laboratory, a pathology laboratory in the Oklahoma City United States. It’s been said that with SharePoint medical billing solutions and adaptive case management, productivity improvement has increased by 50% in addition to SLA compliance improvement of 66%.



With e5, each laboratory can be able to scan the requisition where each contains a barcode for improved security purposes together with its contents prioritizing the requisition of its ideal representatives’ work queue. The staff accesses the digital requisition for viewing and keying in billing information into the laboratory’s billing system. In the end, requisitions will be held in a digital document storage system for secured access.